After storm damage led Elizabeth and her husband to Advance Exterior Solutions for a quick repair, they ultimately chose us for a new roof. We worked with their insurance, protected the property, worked around three skylights and a satellite dish, and handled cleanup.
They Called About Storm Damage. Then Came The New Roof.
A Quick Repair Gave Them A Reason To Call Us Back
A major roofing project can start with something as simple as minor storm damage. Sometimes the priority isn’t replacing the entire roof. It’s addressing the immediate damage so you can decide what comes next.
That’s what happened for Elizabeth D. and her husband.
They contacted us for a quick repair. They were pleased with that initial experience, and eventually, they chose us for a new roof.
The First Repair Changed What Came Next
When Elizabeth and her husband first contacted us, they weren’t calling about a new roof. They needed help with storm damage, and they wanted to get the immediate problem taken care of.
Our owner, Rob, responded quickly and handled the repair. They were so pleased with that initial experience that, when it came time to replace the roof, they chose us for that project too.
The new project was much larger, with insurance, installation, property protection, and cleanup all necessary.
Rob Stayed Involved Beyond The Roof
Once Elizabeth and her husband decided to replace the roof, Rob helped them work through their options. He was upfront about pricing and stayed involved with the insurance company as the project moved forward.
COMMUNICATION with us and with our insurance was excellent! They communicated very well about options and were upfront and fair about pricing.
Rob also kept the project moving, helping get the new roof completed promptly. His involvement didn’t stop once the roofing work was scheduled.
The Roof Wasn’t The Only Thing We Had To Protect
Replacing the roof meant working around more than the roof itself. The crew also had to work around three skylights and a satellite dish.
Rob and his crew arrived on time and worked quickly, taking care to protect the property while removing the old roof.
That attention to the property mattered beyond the roof itself. The family has two toddlers who roughhouse outdoors, making cleanup especially important.
CLEAN UP was also really great. This was important because we have 2 toddlers who like to play rough in the yard.
For a family with two young children, leaving the property ready to use again was an important part of finishing the job.
A Storm Repair Led To A New Roof
Elizabeth and her husband originally called us for a quick repair after storm damage. They were pleased with that experience and ultimately chose us to install their new roof.
Rob stayed involved with the insurance company, explained options and pricing, and helped keep the project moving. Our crew focused not only on the roof, but also on protecting the home throughout the work.
Those details show what taking care of a roofing project means to us. It’s not just about installing the roof. It’s about caring for the home and the people who live there throughout the entire process.
Do you want your Greater Lehigh Valley roofing project handled by a team that stays involved from the initial repair through the final cleanup? Contact Advance Exterior Solutions today for a free estimate.
Frequently Asked Questions About This Roofing Project
A roofing project involves more than installing a new roof. Here are our answers to common questions about how we handle storm damage, insurance, and protecting your home during the work.
How do you handle storm damage when a homeowner needs a quick repair?
A: We respond quickly when a homeowner needs help after storm damage. In this case, Rob handled the initial repair, and that experience eventually led the homeowners to choose us for their new roof.
How do you help homeowners with insurance during a roofing project?
A: We communicate with the homeowner and their insurance company throughout the process. We explain options, discuss pricing upfront, and work to help keep the project moving.
How do you protect a home during a roof replacement?
A: We take steps to protect the property while removing the existing roof and pay attention to features that require extra care, such as skylights and satellite dishes. We also clean up the work area when the roofing work is finished.